Strategy For The Furniture Retailer
The Z Files
By Phyllis Bosco Zaepfel
About Phyllis
Phyllis Bosco Zaepfel is vice president of PROFITgroups, where she facilitates five performance groups for home goods retailers. Phyllis' areas of expertise include professional facilitation, strategic project management, customer relationship solutions, profitability analysis, evaluating sales and vendor statistics, and concentrated operational and financial reviews for executive management. She can be reached at phyllisz@profitsystems.net
Disclosures
Sleepy's Commercial Catchy
Apr 30, 2010I've been traveling a good bit lately, and maybe I'm sleep-deprived like most of the world or it could be...
In Training
Stay Current, Keep Selling
Mar 31, 2010Last week my daughter told me a story about her neighbor, Jim, who recently lost his job. Although Jim had...
Step on the Gas
Create Relationships
May 26, 2010Three keys to building better relationships:
Twenty years ago, after a very nice stint in theRSS Feed
Talking Points
Social Media at Work
Jun 22, 2010Our industry's still figuring out how and where social media fit into the business of selling furniture, but waiting in...
May is Mental Health Month
In doing some research for this blog topic; I discovered that May is Mental Health month. I know this is directed at person’s mental health but bear with me while I associate it with business. Do you believe that your business is capable of having a health status? Of course we talk about the health of a business when we analyze a P&L, balance sheet and equate the health of the business to profitability, cash flow, and financial ratios to determine if the business is in a good financial...
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Set Goals to Attain Success
I was thinking about goals today and I decided to come up with an acronym that means something to me. I actually came up with two. One of course you can see in the Blog title. The other one is “Go On And Learn Something” and then I found another one on the Internet I really liked “Godly Objectives Assure Lasting Success”.
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How's Your Customer Experience?
This week’s tip of the week comes from yours truly. I mentioned in my last post that we were including a Tip of the Week on our Web site and this week it happened to feature one I provided. It also happens to be a subject that I am very passionate about—the Customer Experience. Years ago I decided to change my mindset and began thinking and speaking in terms of “experience” rather than the tired terminology of “customer service”.
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Sharing Knowledge
Our company has recently begun publishing a “Tip of the Week” on our Web site. We began the process by asking all of our consultants and business coaches as well as our executives and senior management to contribute 12 business tips. We knew there would be some overlap but what we ended up with was a years worth of tips to share with our clients and those folks who like to follow our blogs and read articles on our Web site.
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